Delights Marketing Solutions (DMS)
Job Description
About the job
Roles & Responsibilities of a Telecaller
1. Outbound & Inbound Calling
Make outbound calls to potential or existing customers to inform them about products/services.
Handle inbound calls and respond to customer inquiries in a timely manner.
Follow predefined scripts while maintaining a natural and engaging conversation tone.
2. Lead Generation & Qualification
Identify and generate new leads through cold calling.
Qualify prospects based on business requirements and interest level.
Schedule appointments or pass qualified leads to the sales team.
3. Customer Relationship Management
Build and maintain strong relationships with customers.
Maintain a positive attitude and ensure a high level of customer satisfaction.
Handle objections and resolve customer concerns effectively.
4. Product/Service Promotion
Clearly explain product or service features, benefits, and pricing.
Persuade customers to purchase or take desired actions.
Upsell or cross-sell products where relevant.
5. Data Management & Reporting
Maintain accurate records of calls, customer interactions, and outcomes in CRM systems.
Update customer databases regularly.
Prepare daily/weekly reports on call activities and conversions.
6. Target Achievement
Meet daily, weekly, and monthly call targets.
Achieve conversion and sales goals set by the organization.
Continuously improve performance metrics like call quality and closure rate.
7. Follow-ups & Closures
Conduct timely follow-ups with interested prospects.
Ensure proper closure of leads and customer queries.
Coordinate with internal teams for successful service delivery.
8. Compliance & Process Adherence
Follow company policies, scripts, and regulatory guidelines.
Maintain confidentiality of customer data.
Ensure ethical communication practices.
Key Skills Required
Excellent communication and interpersonal skills
Persuasion and negotiation ability
Active listening
Basic computer & CRM knowledge
Patience and resilience
1. Outbound & Inbound Calling
Make outbound calls to potential or existing customers to inform them about products/services.
Handle inbound calls and respond to customer inquiries in a timely manner.
Follow predefined scripts while maintaining a natural and engaging conversation tone.
2. Lead Generation & Qualification
Identify and generate new leads through cold calling.
Qualify prospects based on business requirements and interest level.
Schedule appointments or pass qualified leads to the sales team.
3. Customer Relationship Management
Build and maintain strong relationships with customers.
Maintain a positive attitude and ensure a high level of customer satisfaction.
Handle objections and resolve customer concerns effectively.
4. Product/Service Promotion
Clearly explain product or service features, benefits, and pricing.
Persuade customers to purchase or take desired actions.
Upsell or cross-sell products where relevant.
5. Data Management & Reporting
Maintain accurate records of calls, customer interactions, and outcomes in CRM systems.
Update customer databases regularly.
Prepare daily/weekly reports on call activities and conversions.
6. Target Achievement
Meet daily, weekly, and monthly call targets.
Achieve conversion and sales goals set by the organization.
Continuously improve performance metrics like call quality and closure rate.
7. Follow-ups & Closures
Conduct timely follow-ups with interested prospects.
Ensure proper closure of leads and customer queries.
Coordinate with internal teams for successful service delivery.
8. Compliance & Process Adherence
Follow company policies, scripts, and regulatory guidelines.
Maintain confidentiality of customer data.
Ensure ethical communication practices.
Key Skills Required
Excellent communication and interpersonal skills
Persuasion and negotiation ability
Active listening
Basic computer & CRM knowledge
Patience and resilience
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are from Bangalore, Hebbal B, Hebbal K only
Salary
Annual CTC: ₹ 2,40,000 – 3,60,000 /year
Perks
Health Insurance
Number of openings
10
About Delights Marketing Solutions (DMS)
Delights Marketing Solutions is a staffing and talent acquisition consultancy based in Kolkata, India. We partner with startups, SMEs, and growing organizations to support their hiring needs across sales, marketing, operations, customer support, and digital roles. As a recruitment consultancy, we manage candidate sourcing, screening, and coordination, while final selection and employment are with our client companies. We focus on ethical hiring practices, transparent communication, and connecting candidates with genuine career opportunities that support long-term professional growth.
Start Date
Immediately
CTC (ANNUAL)
₹ 2,40,000 – 3,60,000
Experience
No experience required
To apply for this job please visit internshala.com.